Faqs
Welcome to our FAQ section! Here you’ll find answers to the most common questions about our products, ordering, shipping, payments, returns, and more.
If your question isn’t listed here, feel free to reach out anytime.
🛍️ Products & Orders
1. What types of tumblers do you sell?
We offer a variety of high-quality tumblers, selected for their durability, style, and excellent insulation performance.
2. Are the products available in stock?
Yes! All items are in stock and shipped locally from Dubai.
3. How do I place an order?
Add your selected items to the cart, proceed to checkout, and enter your shipping and payment details. You’ll receive an order confirmation once your purchase is complete.
🚚 Shipping & Delivery
4. Do you offer free shipping?
Yes! We provide free shipping across the UAE.
5. How long does delivery take?
- Processing: 1–3 business days
- Delivery: 4–5 business days after dispatch
6. Which areas do you deliver to?
We deliver nationwide across the UAE.
7. Where do packages ship from?
All orders are shipped from Dubai, United Arab Emirates.
8. Will I receive tracking information?
Yes, you may receive tracking details or courier updates depending on the delivery partner.
💳 Payments
9. What payment methods do you accept?
We accept secure online card payments via Stripe.
10. Is it safe to pay online?
Absolutely. Stripe is a trusted and secure global payment processor.
Your card details are never stored on our servers.
↩️ Returns & Refunds
11. What is your return policy?
We offer a 30-day return and refund policy.
Items must be unused, in original packaging, and in resellable condition.
12. What if my item arrives damaged or defective?
If your tumbler arrives damaged, defective, or incorrect, contact us immediately.
We will replace the item or issue a full refund at no extra cost.
13. Do you accept change-of-mind returns?
Yes—within 30 days, as long as the product is unused and in its original condition.
📦 Order Issues
14. My order is delayed — what should I do?
Delays may occur due to courier issues or address problems.
Contact us with your order number, and we’ll assist you right away.
15. I entered the wrong address — can I change it?
Yes, as long as the order hasn’t shipped yet.
Reach out to us as soon as possible to update your details.
📞 Contact & Support
You can reach our support team anytime through:
Phone: +971558668616
Email: info.sawtey@gmail.com
Address: Al Khabeesi building plot 128-246, office no m-04-246 Al Khabeesi Dubai 00000, United Arab Emirates
❓ Didn't find your question?
We’re here to help!
Send us a message, and our support team will be happy to assist you.